Terms & Conditions

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Terms Of Services

The following Terms of Service ("TOS," "Terms" or "Agreement") apply to your use of our website and all services, features and/or content provided by Kdhost (“Kdhost,” "us,", "our" ). Kdhost is the trade name of Kdhost Internet Services Pvt Ltd. By purchasing one or more Services from Kdhost, you declare that you have read, understood and agree to be bound by this TOS. The latest version of our TOS is always available on the Kdhost website. It is essential that you read this TOS prior to purchasing any Service(s) from Kdhost.

Customer Agreement

The TOS apply to all Services provided by Kdhost to you throughout the entire Term or Renewal Term. All customers should agree on all terms and conditions stated prior to their signing up for any of the hosting plans and services mentioned on Kdhost. You shall agree to use only licensed and legal third party softwares in connection with your use of our services. Kdhost reserves the right to suspend or cancel a customer's access to any or all services provided, at any time, or when Kdhost decides that the account has been inappropriately used or otherwise.


Kdhost reserves the right to refuse service and/or access to its servers to anyone. The services provided by us must be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any applicable law or regulation is prohibited.

The activities listed below are meant to provide you with examples of activities and content that are strictly prohibited.

Topsites, ponzi or pyramid schemes, prime banks programs, bank debentures/bank debenture trading programs, cryptocurrency/bitcoin miners, forex, e-gold, proxy, bots, spam bots, mail bombers, port scanners, IP scanners, mail harvesting scripts, brute force scripts, chat rooms, banner rotators, file dumps, using disk space as secondary storage, sales of illegal pharma, drugs, explosives, anonymous or bulk sms gateways, malware, warez, phishing materials, lottery, gambling, illegal downloads, pirated software distributions, escrow, high yield investment programs, adult thumbnail galleries/banner exchanges, streaming or broadcasting of live copyrighted events. Websites promoting illegal activities or linking to other websites that promote illegal activities.

Website content that promotes or advocates human trafficking in any way shape or form as determined by Kdhost’s sole discretion, sites that promote prostitution, or escort services.

Any website found to host child pornography, link to child pornography or exploitative content will be suspended immediately without notice or warning.

Adult materials – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of Kdhost.

Embedding or uploading audio/video/high resolution images on website or linking to other websites that promotes audio/video/high resolution images.

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading.

Warez - This includes, but is not limited to, pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing and encrypting of any of the above. It also includes any sites which provide "links to" or "how to" information about such material.

Games - We strictly do not allow to host any kind of games on our servers. Your hosting account would be immediately terminated if we found any gaming related stuff in your hosting account.

IRC Hosts - Hosting an IRC server that is part of or connected to another IRC network or server or have a connection to an IRC network. Servers or Virtual hosting accounts, found to be connecting to or part of these networks will be immediately removed from our network without notice. The server would not be reconnected to the network until such time that you agree to completely remove any and all traces of the irc server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation would result in immediate account termination.

Kdhost reserves the right to deem any other content or literature as "prohibited" if found to be indecent, rude, hate content & generally unacceptable.

Refer General Acceptable Use Policy for complete details on prohibited content and activities.

In compliance with DMCA act, Kdhost has adopted procedures for parties who believe that a hosted site on our service is infringing their copyrights. All copyright complaints must be submitted to abuse@Kdhost.in

Abuse Of Resources

  • Any attempts to compromise or actual compromise of a network device belonging to Kdhost or any other company, individual, or other entity is strictly prohibited. This offense also includes port scanning, IP range scanners and vulnerability scanning. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
  • Denial of Service (DOS) attacks directed at Kdhost, or any attempts to launch a Denial of Service attack from our servers are strictly prohibited. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
  • Hosting any software, source code or any other material that is illegal or could be used to commit an illegal act is strictly prohibited. This includes but is not limited to software exploits; exploit source code, hacking tutorials, hacking tools, viruses and Trojans, bomb making and similar device tutorials. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
  • The hosting of material that infringes on any copyright, trademark and or service mark is strictly prohibited. This also includes the storage and transmission of pirated movies, music, software, ring tones or anything else considered "Warez". Any authentic complaint received will be investigated and may result in termination of service.
  • The hosting of defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.
  • Any attempts to undermine or cause harm to any of our servers is strictly prohibited. We hold no responsibility for the use of our clients' accounts. Any account that abuses the resources and actions are not taken to desist the activity, calls for immediate deactivation without any refund. Any site using what we deem to be using excessive CPU cycles or any resources that cause strain to other sites may also be offered new terms ( i.e.,. upgrade). Although we offer 99.95% up time we can not fully guarantee this, this is due to the updates and up-gradation we carry out which is also a part of our maintenance.

    If any client is in any way disrespectful towards any member of the Kdhost staff we have full right to remove them from our services without any refund.

    Unsolicited commercial e-mail/Unsolicited bulk e-mail (SPAM)

    Use of our service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violation of this SPAM policy will result in severe penalties.

    Upon notification of an alleged violation, we will initiate a full scale investigation during which, we may restrict customer's access to the network to prevent further violations. If a customer is found to have violated our policy, we may, at our sole discretion, restrict, suspend or terminate the guilty hosting account. Further more, we reserve the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. We will notify law enforcement officials if the violation is believed to be a criminal offense. Anyone using our service to host websites or services that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their account(s) immediately suspended and an administrative fee of $25.00 will be charged to your account. The account will not be unsuspended until such time that you agree to remove any and all traces of the offending material immediately upon reconnection. First violations of this policy will result in a warning and your account will be reviewed for possible immediate termination. A second violation may result in an immediate termination of your account and the administrative fees will be $50. Severe violations may result in immediate and permanent removal of the account(s) from our network without notice to the customer. Always you receive a mail from our team that contains a email regards spamming/abuse if it happend from your account & please make sure we give you 12-24 hours to remove the content from your website, if it no happened within given time frame then your account will be suspended till you will not pay the administrative fee.

    We have a zero tolerance policy for the use of our service towards posting of messages or commercial advertisements which violate the rules, regulations, or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

    We also prohibit hosting of publicly-accessible "open relay" SMTP or anonymous remailer service for any purpose, cause, or reason what-so-ever.


    If the customers account exceeds the bandwidth limit, we would inform the customer. If the customer does not wish to purchase extra bandwidth or upgrade his account and continues to exceed their limit, the account shall be suspended until the customer takes measures to ensure that the limit wouldn’t exceed again or when the account is upgraded, which ever is earlier. The account would be reactivated in the following month.

    Account Verification

    If the customer fails to complete the account verification process then no refund would be provided to such customers under any circumstances.

    VPS Rules

    We generally recommend a control panel to manage and operate the VPS. All customers who have a plain VPS would have to configure the DNS, user accounts, mail accounts and other such activities pertaining to the configuration of such VPS' themselves. The support team will not be responsible for this.

    Commercial Advertising- Email (SPAM)/UNSOLICITED COMMERCIAL EMAIL (UCE)

    Spamming, sending unsolicited emails from our servers or using email addresses that are maintained by us is STRICTLY prohibited and will qualify your site for immediate deactivation with no refund. Kdhost would be the sole arbiter as to what constitutes a violation of this provision.

    In order to ensure that our shared servers, cloud & vps nodes as well as dedicated server hardware node give us optimum performance we have set limits on the number of outgoing mails which can be sent per hour. Accordingly, shared & reseller customers would be allowed to send 300 outgoing mails per hour, our VPS customers would be able to send 1000 outgoing mails every hour. Customers having dedicated servers may send one email every second i.e. 3600 mails per hour.

    We do not guarantee Inbox email delivery with any of our hosting plans.

    Backup Policy

    Your use of the Services is at your sole risk. You agree to back-up all of your User Content so that you can access and use it when needed. Kdhost does not warrant that it backs-up any Account or User Content, and you agree to accept as a risk the loss of any and all of your User Content.

    You as a Kdhost User agree that in no case, Kdhost can be held responsible for the loss of data in any circumstances.

    Clients who have subscribed for paid backup service with shared and reseller hosting plans. For such clients, we take daily backup of database with retention period of 7 days. Website backup will be taken weekly with retention period of 1 day. Any backup copy maintained by Kdhost will not have any emails or media file included in it.

    Clients using cPanel Backup Manager tool for backups should download the backup from the server and delete it. On every Sunday, all the backup files are removed from the server without any notification. You are not allowed to use the hosting space to store backups.

    Unlimited Hosting

    "Unlimited" usage policies and definitions apply only to shared and reseller hosting accounts. Click here to read the unlimited hosting policy.

    The size of each mail box should not exceed 5GB and combined mail box size per domain should not exceed 50GB. This is applicable for WordPress hosting, Business hosting, Linux & Windows based shared hosting plans.

    Uptime Guarantee

    Any service interruptions or downtime due to scheduled maintenance by Kdhost or our network providers will not count towards the uptime guarantee. Kdhost is not liable in any way for failure of third party services.

    Kdhost will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.


    You are responsible for any misuse of your account therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach the security of another account or attempt to gain unauthorized access to another network or server.

    Your password provides access to your account. It is your responsibility to keep your password secure.

    Sharing your password and account access with unauthorized users is not recommended. You should take care and prevent others from using your account since you will be responsible for the consequences.

    Attempting to obtain another user's account password is strictly prohibited, and will result in termination of service.

    You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

    You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

    You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host. Users who violate systems or network security may incur criminal or civil liability. Kdhost will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

    Billing & Refund Policy

    If you pay with a debit or credit card, Internet Banking, or PayPal, we will activate your account immediately after the payment is confirmed. Sending payment by offline modes, such as NEFT, IMPS, bank transfer, or another method offered on KdHost, may cause your order to be processed late. We advised using the automated payment to prevent manual verification, and the order was activated instantly.

    Account Termination

    Your hosting account at Kdhost can get terminated due to following reasons:

    You decide to discontinue : At any point of time, during your subscription, if you no more want to continue with our services and want to place a cancellation request with immediate termination, your hosting account will be suspended right away and will be terminated within 48 hours.

    Cancellation upon expiration : If you place a cancellation request to discontinue our services after your subscription expires, your hosting account will be suspended at the end of the subscription and will be terminated within 48 hours (after the expiration date).

    You did not renew : In case you fail to renew your hosting account on the due date, your hosting account will be suspended after 24 hrs and will be terminated within 48 hours (after the expiration date).

    You violate our Terms of service : If you violate our terms of service during your subscription period at Kdhost it will result in immediate account suspension and termination. As soon as we've been notified about the violation of service, we would usually take instant action.

    Potential fraud : We have an anti-fraud system that monitors all the orders as soon as they are placed. During such an occurrence, we will carry out a verification process manually. In this process, if we ask for certain information and it is not provided the account suspension and termination will be done immediately.

    A Dispute or ChargeBack : During the violation of our Terms of Service, we would initially suspend and give a 7 days timeframe to resolve the concern with Kdhost before the termination occurs. If still, it remains unsolved termination of your hosting account will take place.

    Note : It is advised to maintain a back-up copy of your hosting account to avoid losing your data because of the termination. All your files will be deleted from the server, once your hosting account is terminated and Kdhost shall not be liable for the same.

    Money-Back Guaranteed

  • The Money Back Guarantee applies solely to the following services: Shared Hosting, WordPress Hosting, Cloud Hosting, Reseller Hosting, and VPS Hosting. Other services, add-ons, licenses, or anything else you ordered, excluding the setup cost, were not eligible for reimbursement.
  • The 7-day money-back guarantee applies solely to first-time signups. Signups for the second and subsequent times are not eligible. For example, if you previously had an account with us, canceled it, and signed up again, you will not qualify for a refund, nor will you be eligible if you have started a second account with us.
  • Domain registration/transfer/renewal, as well as any other paid licenses, setup fees, or add-ons, are not refundable.
  • We will issue no refund if your service(s) are suspended or canceled for any reason.
  • The refund will not cover any taxes, setup costs, refund processing fees, postage charges, payment processing fees, or bank fees (s). There will be no reimbursements provided if it involves the web hosting account in a breach of our terms of service, any form of illegal or system resource over-utilization, or if the refund policy as stated below is more than 7 days old.
  • Suppose you confirmed your decision to cancel your hosting package and ordered a free domain. We will refund the remaining payment after we deduct the domain cost. We cannot cancel the domain name, but it will continue to function following the cancellation of your hosting package. To avoid extra expenses, you can cancel your domain name at the end of the billing cycle. The domain name will be free for the first year, with renewal fees beginning in the second year.
  • Bank transfer, cheque, credit in account, cash deposit, and DD payments are non-refundable. The refund will be credited to your hosting account.
  • After seven days, we will ignore your refund request, and you will not be entitled to a refund.
  • Making the cancellation request via a client area support ticket should be possible.
  • The refund process would take 1-2 weeks after sending the cancellation request.
  • There will be no refunds for abuse of spam, mass email, illegal use, adult websites, or copyright claims, and we will suspend the service immediately.

  • Cancellation Process

  • If you choose to terminate our services at any moment, please submit a cancellation request through your client area. You must first pay off all outstanding debts (if any).
  • You have the option of canceling immediately or requesting cancellation when your subscription period finishes. You will lose access to your hosting plan/service if you choose immediate cancellation. If you want to cancel after the tenure time has expired, you will continue to have access to the services purchased until the conclusion of your prepaid term.
  • Before submitting the cancellation request, you must back up all of your data. When you cancel your account, we destroy all of your data on our server, which cannot be recovered or restored.

  • Late Payment or Non-Payment Account Termination

    If you do not pay for Shared Hosting, WordPress Hosting, Cloud Hosting, Reseller Hosting, or VPS within 48 hours, we will suspend your service, and if you do not pay within 7 days, we will cancel your benefits and services.

    We cannot perform any backup recovery after the service has been discontinued. Please ensure that you have the data and cannot request it. The procedure can't be irreversible.

    Data Protection and Security

    Customer Data: The customer is solely responsible for all data security and content stored in KdHost environment. At all times, the customer data is the client's property.

    Legal Prerequisites: The client will determine whether any data meets the standards, laws, and policies. The consumer must ensure that the data meets all legal criteria.

    Security: The customer must encrypt critical customer data at the application level. This is taken into account because the customer data will be considered secret under state or federal legislation and any contractual duties to others. In the event of a mistake, the customer must contact KdHost and warn them of any security breach.

    Dispute Resolution Jurisdiction

    If a dispute, controversy, or claim arises from or related to this agreement, you and KdHost must reasonably attempt to resolve such issues or differences. To that end, we will consult and negotiate to establish an acceptable solution for both parties.

    You agree that the courts of Prayagraj, Uttar Pradesh (India), will have exclusive jurisdiction over all disputes and other matters relating to the execution, interpretation, enforcement, and termination of this agreement or any additional agreement entered into by the parties in connection with it. All disputes and other matters relating to the interpretation and enforcement of the TOS and any other agreement entered into by the parties will be governed by Indian law.

    Price Change

    We have the right to update the pricing information at any moment. You have to double-check pricing details whenever you use any service.

    TOS Modifications

    We want to inform you that we reserve the right to amend our terms and policies at any moment. We do not issue and distribute any notifications before modifying our services. You can reach out to us for updates.